warranty

 
Freeload Limited Warranty

All Freeload® products are warranted against defects in materials and workmanship for five years from the date of retail purchase of the product, subject to the limitations detailed below. This limited warranty is expressly limited to the repair or replacement of the original product, at the option of Freeload Limited, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Freeload® product and is not transferable.

In no event shall Freeload Ltd be liable for any loss, inconvenience or damage, whether direct, incidental or consequential or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein.

This warranty does not cover the following:

Damage due to incorrect assembly, or follow-up maintenance or lack of skill, competence or experience of the user or assembler. (NOTE: correct assembly procedures are outlined step-by-step in the product instructions)
Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use.
Damage or deterioration to the structure, components, surface finish, aesthetics or appearance of the product or the bicycle the product is fitted to.
Normal wear and tear.
Labour required to remove and/or refit and re-adjust the product within the bicycle assembly.

For any inquiries regarding this warranty please contact us here.


Freeload Off-load: Return Policy

Good news. If you are not 100% happy with your purchase you can return your Freeload rack, that you purchased online, as long as it is clean, un-damaged and in its original packaging. This may be returned for a refund for any reason within 30 days from the ship date.

How to return a Freeload rack
1. Contact us through the online contacts page to obtain the Return Authorisation Request (RAR)
2. Pack your completed, printed Return Authorization Request (RAR) form with the return items.
3. Print and attach the Return Shipping Label, send to:

Freeload.co.nz - Returns

31 Michie St,
Roslyn,
Dunedin,
New Zealand

You are responsible for any shipping costs to return the rack to us.
We recommend you use a standard shipping carrier for your return and obtain a tracking ID for your package.
Freeload Ltd is not responsible for lost return shipments.
Please reference your RAR number when you correspond with us.
Thank you for shopping at Freeload.co.nz

More Details...
- Refunds will be issued based on the original form of payment.
- All returns and exchanges must be arranged through our online RAR form, obtained through our online contact page.
- We reserve the right to limit returns.
- We cannot accept C.O.D.
- You must include a return address.
- All refunds will be credited to the payment form used for the original purchase.
- Please allow 10-15 business days for us to inspect your return and process your refund or exchange.